Shipping policy

Due to the fact that all our products are hand - carved, including customized woodcarving crafts, the production process is relatively complex and requires a certain amount of time. Here is our shipping policy:

Production Time

Different woodcarving works have different production times. For specific details, please refer to the product details page. Our team of craftsmen will carefully carve every detail to ensure the quality and artistic value of the works.

Shipping Time

After the works are completed, we will arrange for delivery within 1 - 3 working days. The shipping time is usually 7 - 10 working days, and the specific duration will vary depending on the destination.

Shipping Protection

We will provide professional packaging protection for each woodcarving work to ensure that it is not damaged during transportation. The packaging will be customized according to the size and shape of the work.

Shipping Tracking

After the works are shipped, we will provide a shipping number. You can track the shipping status at any time through the official website of the courier company or relevant applications.

Signing and Inspection

Please carefully check whether the packaging is intact when you receive the work. If there is any transportation damage or the work does not match the order, please contact us immediately, and we will deal with it for you as soon as possible.

If you have any questions or need further assistance, please feel free to contact us. We will serve you wholeheartedly.