FAQs

For product production cycles, please check the specific product page.

For the specific process of shopping, please check Shipping Policy.

Regarding product delivery time, please refer to our Shipping Policy for details.

For details on product returns and refunds, please refer to our Return & Refund Terms.

Bamboura products are all handmade. Due to the different difficulty levels of the processes, there will be different product production cycles. The production cycle will be reflected on the specific product page.

For customized products, please contact us for the specific production cycle and we will confirm it after consultation.

Bamboura uses bamboo as the core material of all our products. Through bamboo, we aim to share the values of sustainability and environmental responsibility. Bamboo is a unique material — light yet strong — and Bamboura is dedicated to bringing this inspiring concept into everyday life.

For more information, please read Our Story.

We are proud to share that every Bamboura product is handmade and truly one of a kind. Each detail is crafted with care to ensure exceptional quality. Due to the unique nature of bamboo weaving, this process cannot be replicated by machines — only the hands of skilled artisans can bring it to life.

Therefore, different products have different production cycles. If the product is in stock, we will ship it to you in the shortest time possible.

If you are considering gift giving, we can provide additional customized packaging and postcards to help you reach your gift recipients more deeply. Please see Love of Gifting for details.

If you have other questions, please submit them in the contact form below. We will respond within 1-2 working days. Thank you for your support.