Return and Refund Policy

Thank you for your interest in our woodcarving works. We understand your expectations for the pieces, but before purchasing, please be sure to carefully read our return and exchange policy.

Products Not Eligible for Return/Exchange and Reasons

Due to the specific nature of woodcarving works, we do not accept returns or exchanges for customized pieces or products with personalized elements. Each woodcarving is a culmination of our craftsmen's efforts and wisdom—countless hours and meticulous care are invested in every step, from material selection and design to carving and polishing. Customized and personalized products are uniquely tailored to your specific requirements, making them one-of-a-kind and irreplicable.

Inspection Upon Receipt and After-Sales Support

Additionally, we recommend inspecting the woodcarving immediately upon receipt. If you have any questions about our works or need further assistance, please contact shenshipley@gmail.com at any time. We are always committed to providing you with high-quality products and services to ensure a pleasant shopping experience.